TruckSimulation 16 FAQ
Gamecrash on iOS-Devices after 2 Seconds
We have noticed that some iPhone and iPad users are experiencing crashes directly at the start of the game. It seems as this problem in most of the cases is caused by the local language files (for example Dutch, Russian, Finnish and Swedish) of the game. As a little workaround we recommend to set the language settings of your device to English. We apologize for any inconvenience and will try to fix this issue as soon as possible!
02.12.15 » Fixed due update
What devices can I play TruckSimulation 16 on?
For iOS devices: You can play the game on anything from iPhone 5, iPad 3 or later that runs iOS 8.1 or higher. For Android devices: You can play the game on all devices featuring an Android operating system Version 4.1.1 or higher, that have at least 1 GB of RAM and a CPU of 1,4 GHz.
I'm playing the game on an iPad 2/iPad mini/iPhone 4/iPhone 4s. The game keeps crashing! Is the app broken?
No. TruckSimulation 16 requires 1 GB of RAM to run properly. Try closing all background applications and set the graphics settings to low in the game menu. If that doesn't help, restart your device and the app.
The app crashes when loading a mission. What can I do?
Try closing all background applications and set the graphics settings to low in the game menu. If the game continues to stutter or crash, please restart your device.
What happens if I uninstall the app from my smartphone or tablet? Will my profile also be deleted?
If you are playing TruckSimulation 16 on an Android device, you have the option of choosing whether your profile data will also be deleted upon uninstallation. Unfortunately, this is not possible on iOS and all data is deleted upon uninstallation.
Can I install the app on multiple devices if I use the same Apple ID?
Yes, you can install TruckSimulation 16 on all devices with which you use the same Apple ID/Google account. However, your saved games are only located on the devices on which they were created.
I need help. Do you offer support?
You can reach our support team by email: firstname.lastname@example.org
Questions about purchasing
Where can I buy your app?
You can buy the app for your iOS device from the AppStore or get it for your Android device from the Google Play Store.
Are all the contents available to me after purchasing the app?
Yes! It's very important for us that we offer our customers a fair and transparent in-app purchase model. You can unlock every city and every vehicle yourself, without having to invest real money. We simply offer you the ability to buy the MAN TGX Efficient Line 2 or the Racing Truck a little faster with the purchase of truckcoins.
What are truckcoins?
truckcoins are the currency in TruckSimulation 16. You earn truckcoins by completing jobs, which you can then invest in new trucks and trailers in the Truck Shop. Additionally, you can also use truckcoins to buy garages, unlock new garage slots and hire employees. As we deliberately avoided having a premium currency in TruckSimulation 16, you can purchase and unlock all of the app's contents using truckcoins.
It's taking too long to earn truckcoins. Is there another way for me to get truckcoins so I can purchase vehicles faster?
You can visit the Bank in the Main Menu and buy truckcoins there. Even the smallest coin pack will put you in a position to buy yourself a truck or a trailer.
Starting the game
How do I control my truck?
In the bottom-right corner of the screen you will find the brake (left) and gas (right) pedals. By pressing the gas pedal, you will drive forward and if you hold the pedal, your truck will accelerate. By pressing the brake pedal, your truck will decelerate. If you hold the pedal, your truck will come to a standstill and then change into reverse gear.
You have three options for steering your truck. You can select and change them in the Options Menu:
- Tilt steering: Tilt your pad or phone left and right to steer your truck
- Slider steering: Drag the slider in the bottom-left corner of your screen to the left or right to steer in the corresponding direction. The farther you drag the slider, the harder your truck's steering wheel will turn.
- Arrow steering: Press the arrows on the left and right outer edges of the screen with your thumbs to steer your truck in the corresponding direction.
What camera settings are there and how do I change them?
You can control your truck using three different camera settings. You can switch camera settings by pressing the camera icon in the top-left corner of the screen. When you do this, the number in the icon shows you which camera setting you have just activated. You can move the camera by swiping your finger across the screen. To zoom in or out, please pinch two fingers together (zoom in) or spread them apart (zoom out.)
- 01: Following camera: The camera is situated behind your truck, giving you an overview while driving
- 02: Cockpit camera: Have you always wanted to feel like a real trucker? Then use the cockpit camera. Glance over your shoulders by pressing the arrows on the left and right edges of the screen.
- 03: Free camera: The free camera won't move as your truck turns. We recommend using it when parking and in other delicate driving situations.
My vehicle is lying on its side/has gotten stuck/has fallen in the water. How can I reset it?
If your truck gets hopelessly stuck or is the wrong way round following a turn, you can put it back in the correct position on the road with the help of the Tow Truck. However, this will cost you a small number of truckcoins each time.
The highways aren't 1:1 with the actual, real-world ones!
We've tried our best to realistically cover the road network of Central and Western Europe. Unfortunately, due to the sheer size of the world (approx. 1.2 million real km²) and the hardware limitations of mobile devices, it isn't completely, realistically possible.
Why am I getting speeding tickets and how can I avoid them?
You're getting speeding tickets because you've been driving too fast! (Now you weren't expecting that, were you?) In every European country that you can travel through in TruckSimulation 16, there are certain speed limits that you can see on the border signs at each border crossing. Also pay attention to the speed limit signs on the roadside. This will save you penalty costs for driving too fast.
How does the experience points counter work while driving?
The longer you drive, the more experience points you'll collect. In TruckSimulation 16 this is displayed in the form of a circle in the top-right corner of the screen that gradually fills up. Whenever the circle is completely filled, you'll receive experience points credited to your account. But beware! If you cause an accident or damage the goods you're transporting, you will lose the progress in your EXP circle and will have to begin collecting them again. As you get a multiplier on the experience points you receive for every consecutively filled circle, it's advisable to drive carefully and accident-free.
What can I do with the experience points I've earned?
You need experience points to increase your skill level. Each time you level up, you gain access to new jobs and management functions, such as building garages.
How do I find my way to my destination?
In TruckSimulation 16 you have a navigation device at our disposal, which you'll find in the top-right corner of the screen. Here you'll see your destination, the direction you need to travel in, the remaining length of the journey and your current speed.
How does the Cruise Control work?
Each vehicle has a Cruise Control which, when activated, enables your truck to drive at 4 different constant speeds: 30 km/h, 50 km/h, 80 km/h and 100 km/h. You'll find it in the bottom-right corner of the screen, above the gas pedal.
How do I get to the Main Menu?
There is a drop-shaped icon in the top-left corner of the screen. This will take you back to the Main Menu.
Can I change my truck during a job?
Yes, you can. To do this, switch to the map view using the map icon, then tap the Home icon and enter the Truck Shop. Now select the truck you want to drive and tap "Enter". Now you can return to the 3D simulation via the steering wheel icon in the top-right corner of the screen.
Where can I find the Main Menu/Tablet Menu? What can I do from there?
You can access the Main Menu from the map view via the Home icon in the top-left corner of the screen. In the 3D view, simply tap on the drop-shaped icon in the top-left corner of the screen to switch to the map view.
You have several options in the Main Menu:
- "Current Job" icon: View the details of your current job
- "Company" icon: Get an overview of your company, your level and details such as garages, hired drivers and money earned
- "Truck Shop" icon:
- View the technical details of all the vehicles and trailers found in the game
- Buy new trucks and trailers
- Switch your active vehicle by tapping on the shop entry of a truck you have purchased and then press the "Enter" button
- "Settings" icon:
- Adjust the volume of TruckSimulation 16's sound output
- Change your style of steering. Arrow steering, slider steering and tilt steering are available
- Change your range of vision. On older devices especially, it is advisable to set the range of vision to low to prevent stuttering
- Change the distance unit shown. Kilometers and miles are available
- Adjust the sensitivity of your tilt or slider steering with the bottom slider
- "Achievements" icon: View the achievements you have already unlocked
- "Bank" icon: You can purchase additional truckcoins here to help you advance faster in the game. 4 different packs are available to you.
- "Credits" icon: TruckSimulation 16 was developed and published by a large team. Have a look at the team under this menu option.
- "Change Profile" icon: This icon takes you back to the start screen. This way you can easily change your profile and load your old saved games later without having to leave the app.
I made a mistake selecting a job. Can I also cancel entire jobs?
Yes, you can cancel jobs. However, you will have to pay a small contractual penalty to do this. To do this, return to the Main Menu and tap on "Current Job". Here you can tap on the "Cancel Job" button and then assign a new job to yourself right away.
How do I buy a new truck or trailer?
To do this, return to the Main Menu and tap on "Truck Shop". Choose a truck that you can afford from the menu and tap on the "Buy" button to purchase it. Please note: You can only accept jobs for trailers if you already have a trailer in your fleet.
How do I switch trucks and trailers?
You can change your truck at any time. To do this, switch to the map view using the map icon, then tap the Home icon and enter the Truck Shop. Now select the truck you want to drive and tap "Enter". Now you can return to the 3D simulation via the steering wheel icon in the top-right corner of the screen.
You select your active trailer via the job you accept. To do this, go to the Main Menu and tap on "Current Job" and then on "Assign Job". You can select a job from the list if you have already purchased the corresponding trailer and reached the required experience level.
How do I accept a job?
Go to the Main Menu and tap on "Current Job" and then on "Assign Job". You can select a job from the list if you have already purchased the corresponding trailer and reached the required experience level. If you don't like any of the jobs on offer, tap on the "New Jobs" button for a new random selection of jobs.
What do I need to do to complete a job?
First you need to attach the trailer with the goods to be transported to your truck. To do this, reverse your truck to the trailer hitch and tap on the coupling icon that appears. Now drive out of the truck yard and follow the navigation device to your destination. At the destination, drive to the uncoupling marker in the truck yard and tap on the uncoupling icon that appears again.
Why can't I accept the job with the Cooling Trailer?
To accept jobs that require trailers other than the Container Trailer, you first need to reach the necessary experience level. The required level is displayed next to the job in the Job Menu. To collect experience points, you have to complete jobs and get as much driving done as possible without having an accident. Once you've reached the required level, you just need to purchase your trailer from the Truck Shop to be able to accept other, more lucrative jobs.
How do I build a garage?
To build garages, you first need to unlock other cities. To do this, simply complete a job in the city you want to develop. Now go to the map and tap on the city where you want to build a garage. Now tap on the build icon. The menu that now opens allows you to build your garage and later unlock additional garage slots, which you will need for your employees.
Why can't I build my garage in a city of my choice?
To build garages, you first need to unlock other cities. To do this, simply complete a job in the city you want to develop. Moreover, you can only unlock additional garages from a certain level.
How do I hire drivers?
To be able to hire drivers, you need to have built a garage or have bought an additional garage slot in your headquarters. To hire a driver, tap on the city with the free garage slot and then on the garage icon. Now click on "Hire Driver" or, if you don't have that option yet, on "Buy". In the menu that now opens, you can recruit drivers who will demand different rates depending on their experience.
How do I assign a job to my driver?
Access the "Current Job" menu from the Main Menu. Now select a job and then tap on "Select Driver" to assign the job to one of your employees. You can then view your driver's progress on the map.
How do I collect the reward for a job completed by a driver I have hired?
As soon as your driver has completed his job, an exclamation point will appear above his vehicle on the map. Simply tap it to view a journey report and to pocket your commission.
General questions about the game
Can I save my game and how many savegames can I create?
When you start the app, the game will ask you to create a profile. There are a total of three profile slots, and you can leave the game and switch profiles at any time. The app constantly saves your progress so no data is lost when you switch profiles, close the app or in the event of a crash.
How big is the road network?
The game features an open world of 500 km², corresponding to over 1.2 million real km². We have reproduced over 500 km of road in the game, which correspond to 25,000 km of the real road network.
How many trucks and trailers are there?
In TruckSimulation 16 there are 7 trucks, 5 of which are licensed, and 8 trailers which can transport different types of goods.
Does the game contain licensed vehicles?
In TruckSimulation 16 you can drive a number of faithfully reproduced trucks, such as the historic MAN F8, the MAN TGS, the MAN TGX and the brand-new MAN TGX Efficient Line 2. In addition, you can also drive the original Racing Truck from the Castrol Racing Team Hahn.
- For iOS-users: http://www.trucksimulation16.com/legals/de-ios.html
- For Android-users: http://www.trucksimulation16.com/legals/de-android.html
Do you track data and what do you do with it?
- For iOS-users: http://www.trucksimulation16.com/legals/de-ios.html
- For Android-users: http://www.trucksimulation16.com/legals/de-android.html